Warranty Service
Comprehensive Warranties That Meet Your Expectations
Choose Your Coverage
SOPREMA offers two warranty tiers to suit different project requirements. From automatic material coverage through to our flagship no-cap Platinum program.
Mammoth Platinum Warranty
Must be applied for — conditional, fee-based
Covers both waterproofing materials AND installation workmanship 20-year coverage with no financial cap. Cover does not depreciate. Full protection from Day 1 to Year 20. Only available through SOPREMA Approved Platinum ApplicatorsApplies to above ground, exposed waterproofing systems only. Minimum 4 external 3rd party inspections required (client paid) Pre-approval submission required 3 weeks before commencement. Standard — Automatic
Material Warranty
Automatically issued with all SOPREMA products
All SOPREMA waterproofing sheet membranes carry a 20-year material warranty. All membranes comply with the Australian Building Code Conditional on installation by SOPREMA approved applicators. They must follow manufacturer installation guidelines strictly. Materials confirmed to have service life far beyond the warranty period. These guides cover bitumen, PVC, and below-ground Colphene systems in the resources & documents.
Download Your Guides
Warranty Program - SOPREMA Warranties Overview
Everything project managers, builders, and clients need to understand SOPREMA's warranty program, compliance standards, and how to locate a certified installer near you.
Platinum Application Process
Detailed compliance info — CodeMark CM70138, AS4654, BRANZ Appraisal 1193, NATA, and BBA certifications for above-ground bitumen, PVC, and below-ground Colphene systems.
Compliance & Standards - Warranty Compliance
Step-by-step requirements for roofing contractors wanting Platinum status — covering qualifications, personnel requirements (1 foreman + 2 membrane installers), and safe work practices.
Contractor Guide - How to Become a Platinum Contractor
A complete overview of SOPREMA's warranty offerings — Mammoth Platinum through to standard material warranties. Ideal for project managers and clients comparing coverage options.
How to Apply
1
CHECK ELIGIBILITY
2+ years in business, active distributor account, and 10,000m² of SOPREMA membrane installed in the past year.
2
GET SPONSORED
Contact your SOPREMA representative to initiate sponsorship. All applications must be endorsed before submission.
3
SUBMIT APPLICATION
Pre-approval must be submitted at least 3 weeks before project commencement via our secure online form.
4
RECEIVE WARRANTY
Once approved and all 4 inspections are complete, your 20-year Mammoth Platinum Warranty is issued.
Apply for Your Warranty
Submit your application online today.
Have questions before applying? Email warranty@soprema.com.au
